Frequently Asked Questions
We kindly request 24 hours to acquire the utmost precision and accuracy in determining the valuation of your vehicle. If you have a preferred time frame, please inform us in advance. Our team has achieved our fastest valuation completion within one hour, demonstrating our capability to accommodate expedited requests.
Our car valuation process utilises our exclusive in-house bidding system. Once you provide us with the necessary details of your car, our extensive network of exporters and scrapyards will submit their competitive offers. Once the bidding phase concludes, we consolidate the offers and communicate your highest bid.
When determining the value of your car, we consider key factors such as the car’s brand, model, and registration date. Factors like mileage, history of accidents, and any existing faulty parts are also considered. To ensure a more precise valuation, it is crucial that you provide us with comprehensive details about your car, including its condition, to the best of your ability.
We take immense pride in our commitment to transparency, as we do not impose any hidden costs or fees. In fact, we pay you for your car rather than the other way around.
You can decline any deductions if they do not meet your expectations. A lower offer can only be negotiated if the buyer is unaware of a specific defect or condition. In the event that an agreement cannot be reached, we will facilitate viewing with the buyer who submitted the second-highest offer.
Buying a used car from Universal Auto offers several benefits, including a diverse selection, thorough inspections, transparent pricing, and convenient financing options. You can trust the quality and reliability of our vehicles, making your car-buying experience smooth and satisfying.
The duration to renew a car’s COE can vary depending on various factors, such as the availability of slots and the completion of necessary procedures. Universal Auto can provide guidance and assistance throughout the COE renewal process, ensuring a streamlined experience for you.